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Connecting your Hostaway account

Onboarding guide for Hostaway users

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Written by Bill Ulammandakh
Updated over a month ago

Connecting your properties to ProhostAI takes just a few minutes! Follow the steps below to get set up.

  1. Create a new account at https://app.prohost.ai/register

  2. Then follow the steps below to connect your listings on Hostaway

    1. Go into Listings => Add listings

b) Select “Hostaway”

c) You will be asked for an Account ID and API Key. To retrieve these, go into your Hostaway account.

In your Hostaway account, go into “Settings” => “Hostaway API” => Create

e) In the form, under name enter “ProhostAI” and under Partner, select “Hostaway Public API”

g) Copy the Account ID and enter it into ProhostAI. Copy the API Key and enter into ProhostAI

f) Make sure you have entered the Client ID and Client Secret on the page below and then click “Connect”

3. The listing import will take a few minutes. If you have many listings (50+), it may take up to 10+ minutes.

4. While you are waiting for the import to complete, you can invite any other team members you work with by going to Settings => Team => Invite Member and invite them by their email

This will allow you to collaborate with your team members by viewing when they are online, when they are viewing a particular message thread or when they are typing and composing a message.

5. Once your account is set up, download our app for iOS or Android.

Welcome to ProhostAI! We are excited to have you! 🎉

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